Welcome to Hornsey Florist. We thank you for choosing us as your preferred provider for online flower delivery Hornsey and the surrounding areas. These Terms & Conditions set out the contractual basis upon which you engage with our website and our e-commerce services. By placing an order through our website, you confirm your acceptance of these terms. We recommend you read the following sections carefully before making a purchase. These Terms & Conditions apply to customers placing orders for flower delivery services within Hornsey and surrounding postcodes.
Orders for flower delivery Hornsey and neighbouring areas can be placed through our website at any time. Upon browsing our available floral arrangements and products, you may select your desired items and add them to your online basket. Once you have finalised your selections, proceed to checkout where you will be prompted to provide essential recipient and delivery details, including the address, preferred delivery date, and any special delivery instructions.
As part of our commitment to excellence, we may send you an electronic confirmation of your order. Please check all order details upon receipt of this confirmation. If you notice any discrepancies, contact us immediately to request changes, as we cannot guarantee adjustments after processing begins.
Hornsey Florist reserves the right to accept or reject orders at our discretion. On rare occasions, for reasons including (but not limited to) stock availability or delivery limitations, we may be unable to fulfil all or part of your order. In such cases, we will make reasonable efforts to contact you using the details provided, and offer suitable alternatives or a full refund.
Our arrangements are crafted using fresh flowers. While we strive to reflect stock accurately on our website, the natural and seasonal availability of certain flowers and foliage means substitutions may be necessary. Where possible, we will use flowers of equal or higher value and ensure the colour scheme and overall style of the arrangement is preserved. We reserve the right to make such substitutions without prior notice, always upholding our quality standards. If you have specific preferences or allergies, please indicate these clearly in the order notes.
All prices shown on our website are in GBP (£), inclusive of VAT at the applicable rate and exclusive of delivery charges, unless specified otherwise. The final payable amount, including applicable delivery charges and any add-ons, will be clearly displayed during the checkout process prior to order submission.
We accept payment through secure online methods as provided on our website. Orders will not be processed or dispatched until full payment is received and successfully authorised. We do not accept liability for delays or non-delivery arising from failed or incomplete payments.
Wherever discounts, promotional offers, or vouchers are available, they are only valid on eligible products as specified and for the stated term. Only one promotional code can be applied per transaction unless expressly stated otherwise.
We offer delivery of fresh flowers to Hornsey and surrounding locations as specified on our delivery page. Deliveries are generally made between our published working hours. While we aim to deliver orders on the requested date, delivery times are not guaranteed unless a specific time slot has been pre-arranged and confirmed. Factors such as heavy traffic, weather conditions or recipient unavailability can occasionally impact timings.
Deliveries cannot be made to P.O. boxes. Please provide accurate and complete delivery details to ensure successful fulfilment. If the recipient is not at home, the delivery may be left with a neighbour, at a safe place specified on your order, or we may leave a calling card with instructions for re-delivery or collection. Responsibility for the flowers transfers upon successful delivery, including if left in a safe place at your request.
If, for any reason, we are unable to meet the requested delivery date, you will be notified as soon as possible and offered an alternative date or a refund. We do not accept liability for consequential losses due to late or failed deliveries.
Should you wish to change or cancel your order, please notify us as soon as possible. For fresh flower orders, amendments and cancellations must be received at least 24 hours before the scheduled delivery date. After this period, orders may have already entered the preparation or dispatch process, in which case amendments or cancellations cannot be guaranteed.
For non-perishable or non-floral gift items, our standard cancellation period is in accordance with your statutory rights, allowing cancellation within 14 days of order receipt, providing the goods are returned in an unused, resaleable condition. Please note: personalised or bespoke floral arrangements and perishable goods (such as fresh flowers) are exempt from the right to cancel under these statutory provisions once preparation has begun.
In the event of an authorised and eligible cancellation, you will be refunded the purchase price to the original payment method within 7-14 days of confirmation. Any applicable delivery charge refunds will be processed according to our standard policy.
Your satisfaction is extremely important to us. If your flowers arrive damaged, substandard, or significantly different from your order, please contact us as soon as possible, ideally within 24 hours of delivery. Please provide photographic evidence to aid our investigation. Where your complaint is upheld, at our discretion, we may offer a replacement delivery, partial refund, or other appropriate remedy.
Non-floral items returned under their statutory return right must be unused and undamaged, with original packaging. You are responsible for return postage costs unless your goods are faulty or not as described.
Refunds will be made using the original payment method and currency used for purchase.
Hornsey Florist’s liability for losses is strictly limited to the purchase price paid for the flower order in question. We shall not be responsible for any indirect or consequential losses, including but not limited to lost profits, loss of data, or business interruption, resulting from the use or inability to use our products or services.
We do not exclude liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.
We accept no liability for failed deliveries where incorrect, incomplete, or ambiguous address details are provided, or for issues resulting from circumstances beyond our reasonable control. Please check your order information carefully before submitting.
Hornsey Florist is committed to protecting your privacy and complying with applicable UK data protection and privacy legislation. Your personal information will be used to process your order, provide delivery services, communicate with you regarding your order or our services, and for legal or regulatory reasons. We will not share your information with third parties except as required for order fulfilment or by law.
For further details on how we collect, store, and use your information, please refer to our Privacy Policy, available on our website.
All content on our website – including photographs, product descriptions, logos, and trademarks – is the intellectual property of Hornsey Florist or its licensors. No content may be copied, edited, or used for commercial purposes without our explicit written permission. Unauthorised use may result in legal proceedings.
These Terms & Conditions form the entire agreement between the customer and Hornsey Florist regarding online flower delivery services in Hornsey and surrounding areas and supersede any prior discussion, correspondence, or documentation.
If any provision herein is found to be illegal or unenforceable, all other provisions remain in full force. No failure or delay by us in exercising any of our rights under these terms shall be deemed a waiver of those rights.
These Terms & Conditions and any disputes arising from your use of Hornsey Florist’s online shopping services shall be governed and construed in accordance with the laws of England and Wales. By using our website, you submit to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these terms affects your statutory rights under UK law.
Hornsey Florist reserves the right to revise, modify, or update these Terms & Conditions at any time. Changes will be effective once published on our website. We recommend you review this page periodically to remain informed of the latest terms and conditions applicable to your use of our flower delivery services in Hornsey.
If you have any queries regarding these Terms & Conditions or your order, please use the contact form provided on our website. We are committed to providing excellent service to our valued customers in Hornsey and the surrounding areas.
These Terms & Conditions apply to all flower delivery customers located in Hornsey and nearby areas. Thank you for choosing Hornsey Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hornsey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hornsey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
